Privacy Policy for FFE.pro

Last updated: January 15, 2026

1. Introduction

VELARA INNOVATION LAB, S.A.P.I. DE C.V. ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us, including:

• Name, email address, phone number, and company information.
• Business requirements and project specifications.
• Payment and billing information.
• Communications with our team.
• Feedback and survey responses.

2.2 Information Automatically Collected

When you visit our website, we may automatically collect:

• IP address and browser information.
• Device and operating system information.
• Pages visited and time spent on our website.
• Referring website addresses.
• Cookies and similar tracking technologies.

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing and improving our computer consultancy and AI automation services.
• Communicating with you about services, updates, and support.
• Processing payments and managing billing.
• Analyzing website usage and improving user experience.
• Sending marketing communications (with your consent).
• Complying with legal obligations and protecting our rights.
• Preventing fraud and ensuring security.

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: Third-party vendors who assist in service delivery (e.g., cloud hosting, payment processing) strictly for the purpose of enabling our services.
• Business Transfers: In connection with mergers, acquisitions, or sale of assets.
• Legal Requirements: When required by law or to protect our legal rights.
• With Your Consent: When you explicitly authorize us to share your information.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest.
• Regular security assessments and updates.
• Access controls and authentication protocols.
• Employee training on data protection.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When we no longer need your information, we securely delete or anonymize it.

7. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights (aligned with ARCO rights in Mexico):

• Access: Request access to your personal information.
• Correction: Request correction of inaccurate information.
• Deletion (Cancellation): Request deletion of your personal information.
• Objection (Opposition): Object to processing of your information.
• Portability: Request transfer of your data to another service.
• Opt-out: Unsubscribe from marketing communications.

To exercise these rights, please contact us at legal@velara.mx.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. You can control cookie preferences through your browser settings. Note that disabling cookies may affect website functionality. Types of cookies we use:

• Essential Cookies: Required for website operation.
• Analytics Cookies: Help us understand website usage.
• Marketing Cookies: Used to deliver relevant advertisements.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by posting the updated policy on our website with a new "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

VELARA INNOVATION LAB, S.A.P.I. DE C.V.
Calle Tuxpan 63, Int 402
Col. Roma Sur, Cuauhtémoc
Ciudad de México, C.P. 06760
Email: legal@velara.mx